How to Dispute Inaccurate Gas Charges

If you notice unusually high charges or discrepancies on your gas bill, disputing those inaccuracies promptly is essential. Here’s how you can go about it:

1. Review Your Gas Bill

Check for errors by reviewing your bill in detail, noting the billing period, meter readings, and tariff rates. Comparing with previous bills can help you spot sudden increases or charges that seem out of the norm.

2. Gather Supporting Documents

Collect evidence to support your case, such as copies of recent gas bills, payment records, and photos of your meter readings. Make a note of the date when the inaccurate charge first appeared along with any other relevant information.

3. Contact SNGPL Customer Service

To address your dispute, you can reach SNGPL’s customer service helpline at 1199 or (042) 99082000. For formal complaints, consider sending an email to SNGPL customer support or visiting a regional office if needed.

4. Submit a Formal Dispute

To submit a dispute, write a clear complaint with all relevant information, such as your account number, the disputed amount, and a summary of the issue. Attach all supporting documents, including your evidence and meter photos, to strengthen your case.

5. Follow Up

Keep a record of all communications with SNGPL regarding your dispute. Regularly follow up on the status to ensure timely resolution and stay informed on updates to your case.

6. Request an Investigation if Needed

If the issue persists, you may need to request a field investigation, where SNGPL can reassess your meter and charges directly.

FAQs

1. How can I dispute an inaccurate gas bill with SNGPL?

You can dispute inaccurate gas charges by contacting SNGPL’s customer service via their helpline or by visiting a regional office. Submitting a formal written complaint with supporting documents (like past bills and meter readings) often speeds up the process.

2. What documents are needed to dispute a gas bill?

Typically, you’ll need recent bills, meter reading records, photos of your meter, and any other supporting documents that show discrepancies or sudden changes in charges.

3. How long does it take for SNGPL to resolve a billing dispute?

SNGPL usually resolves billing disputes within 15-30 days of receiving a formal complaint, but it may vary depending on the complexity of the case.

4. Can I request a meter re-check if I suspect incorrect billing?

Yes, you can request SNGPL to perform a meter re-check if you believe the reading on your bill is inaccurate. This may involve a physical inspection.

5. Will my gas supply be disconnected if I dispute my bill?

Generally, disputing a bill doesn’t lead to disconnection, but it’s recommended to continue paying your bill (except the disputed amount) to avoid penalties while the dispute is resolved.

Conclusion

Disputing an inaccurate gas charge requires careful review and consistent follow-up. By providing clear evidence and maintaining communication with SNGPL, you can help ensure your bill accurately reflects your gas usage.